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机场出口，人不必再背着包打开小程序、逐步叫车。支付宝事业群总裁李俊描述的用法是：对阿宝说一句“帮我叫辆车去公司，再顺便在公司楼下的星巴克点杯咖啡”，第二天再补一句，让它把前一天行程的电子发票发到邮箱。背后不是一个聊天机器人独自完成任务，而是多个智能体接力。支付宝在杭州发布 AHA（Agent Hub Access）多智能体跨端互联协议体系，把这类协作推向手机和汽车等终端。
At an airport exit, travelers may no longer need to carry their bags while opening mini-programs and hailing a car step by step. Li Jun, president of Alipay’s business group, described the use case this way: tell Abao, “Help me hail a car to the office, and while you’re at it, order a cup of coffee from the Starbucks downstairs,” then add another request the next day to have it send the electronic invoice for the previous day’s trip to an email address. Behind the scenes, the task is not completed by a chatbot acting alone, but by multiple agents working in sequence. In Hangzhou, Alipay released the AHA (Agent Hub Access) multi-agent cross-device interoperability protocol framework, bringing this kind of collaboration to devices such as phones and cars.
阿宝目前已经完成 万余项服务 的智能化适配，覆盖出行、餐饮、文旅、政务民生等八大场景。它已与 5 家主流手机厂商打通跨端协同，合作厂商市场份额超过 70%；车端覆盖 16 家主流车企品牌，并与 60 余家车企达成合作意向。爱范儿在现场看到，用户可以在手机上叫车，也可以在车内通过语音订购肯德基。支付宝还称，接入的智能服务将通到千问，首批已有 50 多个服务接入。
Abao has now completed intelligent adaptations for more than 10,000 services across eight major scenarios, including transportation, food and dining, culture and tourism, and government and public services. It has established cross-device collaboration with five major phone makers, whose combined market share exceeds 70%; on the automotive side, it covers 16 major automaker brands and has reached cooperation intentions with more than 60 automakers. At the event, Chinese tech media outlet ifanr saw users hail cars from their phones and order KFC by voice from inside a car. Alipay also said that connected intelligent services will be made available through Qwen, with more than 50 services included in the first batch.
AHA 要解决的不是让模型更会聊天，而是让服务彼此找得到、任务交得出去，同时不越过权限边界。以 OPPO 小布与阿宝的合作为例，小布负责理解用户意图，再把任务交给阿宝；阿宝在自己的端内完成服务履约和支付。在这一合作示例中，用户隐私与偏好留在小布，服务履约与支付则由阿宝负责，双方权责分离。支付宝称，这套协议通过域授权和数据隔离处理跨厂商协作中的安全问题。
AHA is not intended to make models better at chatting, but to enable services to find one another and hand off tasks without crossing permission boundaries. In the example involving OPPO Xiaobu and Abao, Xiaobu interprets the user’s intent and then passes the task to Abao; Abao completes service fulfillment and payment on its own side. In this example, user privacy and preferences remain with Xiaobu, while service fulfillment and payment are handled by Abao, separating the responsibilities and authorities of the two sides. Alipay said the protocol uses domain authorization and data isolation to address security issues in collaboration across manufacturers.
对商家而言，支付宝同步推出了全栈智能体商业底座。没有 AI 团队的餐厅，可以把既有页面、商品和服务流程交给支付宝 AI 开放平台托管，转换成智能体可调用的 Skills 等标准能力；有开发能力的商家，则可以创建自己的智能体，处理推荐和会员运营。商家适配一次，服务就有机会进入手机、车机、AI 眼镜、手表和大模型应用。自 7 月支付宝 AI 开放平台上线后，一些商家的开发需求已经排到了明年。
For merchants, Alipay has also introduced a full-stack commercial foundation for agents. A restaurant without an AI team can hand its existing pages, products and service processes over to Alipay’s AI Open Platform for hosting, converting them into standard capabilities such as Skills that agents can call. Merchants with development capabilities can create their own agents to handle recommendations and membership operations. Once adapted by a merchant, a service can potentially reach phones, vehicle infotainment systems, AI glasses, watches and large-model applications. Since Alipay’s AI Open Platform went live in July, some merchants’ development requests have already been scheduled through next year.
具体来说，用户得到的是少打开几个应用、少做几次确认的跨服务流程：在手机或汽车里说出需求，系统可以把出行、餐饮、购票等环节交给不同的专业智能体完成；商家则有机会让同一套服务触达更多终端。支付宝 CEO 韩歆毅预计，未来 6—12 个月是关键窗口，智能体商业可能在明年下半年出现真正的爆发点，但这仍是判断而非已经发生的结果。支付安全、权限范围、出了错由谁负责，以及各方如何分成，仍决定着这张网络能否持续运行。
In practical terms, users get cross-service workflows that require opening fewer apps and making fewer confirmations: from a phone or car, they can state what they need, and the system can assign transportation, dining, ticket purchases and other steps to different specialized agents; merchants, meanwhile, have an opportunity to bring the same service to more types of devices. Alipay CEO Han Xinyi expects the next 6–12 months to be a critical window and said agent-based commerce could reach a genuine breakout point in the second half of next year, though this remains a forecast rather than an outcome that has already occurred. Payment security, the scope of permissions, responsibility when something goes wrong and how revenue is divided among the parties will determine whether this network can continue to operate.